FAQ
FAQ
Do you offer free shipping?
Yes, we offer free shipping on all orders over $25 in the US!
Can an order be changed?
We are not able to change an order once placed.
Can I cancel my order?
Due to the volume & how fast we process orders, they can NOT be canceled.
Do you accept returns?
We only accept returns for defective items. You must submit a return request within 7 days of delivery, no exceptions.
To initiate a return:
- Visit /apps/parcelpanel-returns
- Submit a return request, you will need your order number ready.
- If approved, you will download return label & print it off.
- Pack all item(s) & attach return label to package.
- Item(s) must be in original condition with tags, unworn & original packaging it was in.
- Drop your package off at your local USPS.
- Once we receive the package & inspect it, we will send a follow up email if refund is approved or not. Please give us 7 business days to process return once we received it.
- If refund is approved, payment will be refunded back to original payment or for store credit, whichever you choose.
Why do my items fit differently?
During every production cycle, we continuously refine our products based on customer feedback. Fabric measurements may vary by 1-5cm due to seam allowance and the delicate nature of the material. We frequently enhance snaps, zippers, and small details to uphold the highest quality standards in line with current production norms.
Pre-order Shipping Times
PREORDER items will be shipped within the estimated timeframe specified in the item description. Please note that these dates are not guaranteed and do not adhere to our standard 2-7 day processing window.
This also applies to minky blankets as they are made to order, which have a 10-25 business day turn around time.
How should I care for my bamboo?
•Cold water
· Gentle cycle
· Minimal amount of a gentle detergent free of optical brighteners
· Turn off agitator, if that is an option
· Include only other bamboo fabrics
· Should be washed inside out, zipped/buttoned up to decrease pilling and prevent potential damage to fabric
We don't recommend using the dryer. We recommend hanging or laying flat to dry.